Terms of Service
These Terms govern your use of the services provided by ServiceAlly ("ServiceAlly," "we," "us," or "our"). By signing up for or using our services, you agree to these Terms. Plain-English summaries are provided for clarity; the full terms control.
1. What we provide
ServiceAlly sets up and operates a marketing and customer-communication system for your business — which may include a website, missed-call text-back, automated lead follow-up, appointment booking, and review requests — delivered on a white-labeled platform. We provide the setup and ongoing operation; you remain responsible for the work you sell and deliver to your own customers.
2. Pricing & billing
- Flat monthly price. Your plan is a flat monthly fee (founding rate $197/mo where offered; standard rate $297/mo). The price you're quoted at signup is your price.
- Everything included. Standard texting, calling, follow-ups, and communications are included in your flat monthly price — subject to the Fair Use policy in Section 4. We do not charge per-message or per-minute fees for normal use.
- When billing starts. You place a card on file at signup and are not charged until the system captures and responds to your first real lead (for example, texts back a missed call, answers a form submission, or engages a customer for you). If that has not occurred within 30 days of going live, we will discuss with you before any charge is made.
- Recurring. After billing begins, the monthly fee recurs on the same day each month via your card on file.
3. Month-to-month & cancellation
Plain English: No contracts. Cancel anytime. You keep your website.
Service is month-to-month with no long-term contract. You may cancel at any time; cancellation stops future billing. Fees already charged for the current period are non-refundable, but you will not be billed again after you cancel. Upon cancellation you retain your website and may request an export of your customer/contact data.
4. Fair use of messaging & calling
Your flat monthly price includes a generous allotment of texts, calls, and communications that comfortably covers normal use for a typical service business (as a guide, on the order of ~1,500 text segments and ~500 call minutes per month). This is intended to make your bill predictable — no surprise per-message charges for ordinary operation.
Plain English: Use it normally and you'll never see an extra charge. If your volume grows far beyond a typical business (into the thousands of messages a month), we'll simply talk with you about moving to a higher plan that fits — never a surprise fee.
If usage substantially and consistently exceeds the included allotment, we will contact you to move you to an appropriate plan. We do not offer "unlimited" messaging; sustained excessive use, use that violates carrier rules, or use in a way that incurs abnormal third-party costs is not permitted under the flat rate. We reserve the right to adjust an account that consistently exceeds fair-use levels after notifying you.
5. Your responsibilities
- Provide accurate business information and any content, logos, or access we need to build and run your system.
- Use the messaging features in compliance with applicable laws and carrier rules (including obtaining proper consent from your own customers before messaging them, and honoring opt-outs).
- Not use the services for unlawful, deceptive, or prohibited content (including the carrier-restricted "SHAFT" categories: sex, hate, alcohol, firearms, tobacco), or to send spam.
6. Messaging consent & opt-out
Messages we send on your behalf are sent only to contacts who have opted in. Recipients can reply STOP to opt out and HELP for help. Our handling of personal information is described in our Privacy Policy.
7. No guarantee of specific results
We work hard to help you capture and convert more leads, but we do not guarantee a specific number of jobs, revenue, or outcomes. Results depend on factors outside our control, including your existing lead flow, your market, and how you handle the leads we surface.
8. Limitation of liability
To the fullest extent permitted by law, ServiceAlly is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the three (3) months preceding the claim. The services are provided "as is."
9. Changes to these terms
We may update these Terms from time to time. Material changes will be posted here with a new "Last updated" date; continued use after changes means you accept them.
10. Contact
ServiceAlly
Email: hello@serviceally.ai
Milton, Delaware