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Step 1
We map your customer journey
I go through how customers actually reach you today — calls, texts, website forms, Google, chat and appointment requests — and where each one currently lands. Usually at least one of them lands nowhere.
How it works
A better response system in three steps.
No rip-and-replace, no six-week discovery phase, and nothing for you to learn. Here is the whole process, start to finish.
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Step 2
We install your system
Your website or Google page work, local pages, lead pipeline, missed-call response, message templates, notifications, follow-up workflows, review requests, team access and dashboard all get set up and connected to the number and forms you already use.
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Step 3
You keep doing the work
Your team gets notified, responds to real customer needs and runs the job. ServiceAlly keeps both systems running in the background, whether anyone is at a desk or not.
Onboarding
Built to launch without disrupting your business.
Nothing switches off while this goes on. Your phone keeps ringing the way it always has until the day the system goes live.
Most businesses can go live once I have the access, brand information, service details, team contacts, calendar preferences, review link and response approvals I need.
Then it gets tested before it goes anywhere near a real customer. I call your number and let it ring out. I fill in your own form. I send a text and time the reply. You see the results of those tests before you approve anything — and nothing comes off your card until you do.
The target is ten business days from your intake call, assuming the access and content arrive on time. If something is holding it up, you will hear it from me rather than wonder.
What I need from you
- Business name, logo and service detailsWhat you do, what you don't, and how you describe it.
- Business number and routing preferencesWhich number customers call, and who should be told when one comes in.
- Website and Google Business Profile accessManager access where it applies. Never ownership — that stays yours.
- Owner and office notification contactsWho gets the alert, and on what.
- Services and service areasThe towns you actually cover, and the ones you'd rather not.
- Calendar or appointment preferencesWhen you want appointment requests pointed at, and when you don't.
- Your Google review linkSo review requests go to the right place first time.
- Approved response tone and escalation rulesHow you want to sound, and what should reach you immediately.
While it is being built
Nothing is charged until you have seen it working.
A card goes on file when you start so there is nothing to chase later. It is not charged on day one. It is charged after you have looked at the finished system, seen the test results, and told me to go ahead. There is no setup fee, no build fee and no activation fee — and that includes building the website.
See what your response gap actually looks like.
The audit is free and it takes about twenty minutes of my time. You get the findings whether you hire me or not — and if it comes back healthy, I will tell you that.
Or just call me — 302-682-0555